Extended support hours will be provided during the periods of the 14th thru the 31st of each month and will include weekends and holidays.
Our Support is scheduled around your companies determination and compliance requirements.
AKORE Cloud email support 24x7x365 , support@akore.com
Case Logging – Customer inquiries will be logged and tracked until completion
Telephone Support
Email Support
Software service maintenance, which includes maintenance releases, enhancements, new versions, additions and modifications to the service that it provides to all other customers under support for no additional fee.
Bug fixes to bring the service into substantial conformance with its then current user guide.
Initial Response time of 2 business hours or less
Resolution Process
Trouble Ticket opened
Assign engineerto determine and correct the error
Periodic reports on the status of the correction
Initiate workto correct the error
Scheduled Outages are usually scheduled during weekends and non-business hours and customers are usually notified via email.
